Refund & Return Policy
At Inemini, we want you to shop with confidence. If something isn’t right with your order, we’re here to help. Below is our easy and straightforward refund policy.
1. Returns Eligibility
You can request a return or exchange within 7 days of receiving your order, if:
- The item is unused, in its original packaging
- It’s the wrong product, defective, or damaged on arrival
- You received the wrong item
Please note: Items that are used, damaged due to misuse, or returned without original packaging may not be eligible for a refund.
2. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned. These include:
- Opened screen protectors
- Used earbuds or audio accessories
3. Refund Process
Once your return is approved and received:
- We’ll inspect the item within 2–3 business days
- If approved, your refund will be issued to the original payment method within 5–7 business days
- Shipping fees (if any) are non-refundable
4. How to Request a Refund
- Email us at [email protected] with your order number, reason for return, and photos (if applicable).
- Wait for confirmation and return instructions.
- Ship the item back to us using a trackable method.
5. Exchanges
Want to exchange your item for a different size, model, or colour? No problem, just reach out within 7 days, and we’ll do our best to accommodate, depending on stock availability.
6. Damaged or Defective Products
If your item arrives damaged or defective, please contact us immediately with photos. We’ll replace it at no extra cost or process a full refund.
7. Late or Missing Refunds
If your refund hasn’t appeared after 7 business days:
- Double-check your bank account
- Contact your credit/debit card provider (it may take time before the refund is posted)
- Still nothing? Email us at [insert email], and we’ll help you out
8. Contact Us
Questions about your order or a refund?
We’re here to help.
Email: [email protected]
Business Name: Inemini
Support Hours: 9PM – 5PM
